CUSTOMER SERVICE TRAINING
We provide CUSTOMER SERVICE TRAINING COURSES for:
Customer Service / sales Representatives
Guest Relation Officers
We teach by
Lecture | Discussion | Role-play
Why would you use our CUSTOMER SERVICE TRAINING COURSE?We have more than 20 years experience of service and sales in the hospitality, tourism , and restaurant industries.
We provide tailor made courses
We provide in-house & off-site training
Small groups (max 10 persons)
After course, Follow up service
Very reasonable fees
The first question that may arise in your mind is why you would think about spending money on CUSTOMER SERVICE TRAINING .
For me EXELLENT SERVICE is very important. I am the customer who wants to spend money in your shop or restaurant this means that I am important for their income and expect to be handled with respect and care!! When I leave your shop, restaurant I want to feel satisfied and happy, like everybody and I will return!!
What is EXELLENT SERVICE?
Approaching the client in a right way
Listening to the customer
Understanding your customer
How to deal with the customer
The right attitude
Knowing the products that you sell
WHAT IS THE BENEFIT OF CUSTOMER SERVICE TRAINING?
Satisfied staff (It helps a person to grow in ability, skills, confidence, tolerance, commitment, initiative, understanding and motivation etc)
Customers are your marketing tool free of charge!! Use them.
Most important. You will increase your sales. Repeating business and word of mouth testaments will add to the growth of your company.
WHICH SUBJECTS WILL BE DEALT WITH?
The benefits (financial impact) of excellent service
Customer service, Internal and External Customers
Attitude of the staff toward customers
Understanding the customer (Nationality etc)
Why customers service is important
How to deal with complaints
Know your product
Finance & Accounting Manager
Executive Personal Assistant
Sales & Marketing Manager
Production / Sample Manager
Assistant Manager Japanese Division (Indonesians Only)
Mandarin Speaking Staff (Indonesians Only)
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