CUSTOMER SERVICE TRAINING

We provide CUSTOMER SERVICE TRAINING COURSES for:

Restaurant Staff

  • Shop assistants
    Receptionists
    Telephone Operators
    Customer Service / sales Representatives
    Guest Relation Officers

We teach by

Lecture | Discussion | Role-play

Why would you use our CUSTOMER SERVICE TRAINING COURSE?

We have more than 20 years experience of service and sales in the hospitality, tourism , and restaurant industries.

  • We provide tailor made courses
    We provide in-house & off-site training
    Small groups (max 10 persons)
    After course, Follow up service
    Very reasonable fees

The first question that may arise in your mind is why you would think about spending money on CUSTOMER SERVICE TRAINING .

For me EXELLENT SERVICE is very important. I am the customer who wants to spend money in your shop or restaurant this means that I am important for their income and expect to be handled with respect and care!! When I leave your shop, restaurant I want to feel satisfied and happy, like everybody and I will return!!

  What is EXELLENT SERVICE?

  • Politeness
    Friendliness
    Approaching the client in a right way
    Listening to the customer
    Understanding your customer
    How to deal with the customer
    The right attitude
    Respect
    Knowing the products that you sell
    Grooming

WHAT IS THE BENEFIT OF CUSTOMER SERVICE TRAINING?

Satisfied staff (It helps a person to grow in ability, skills, confidence, tolerance, commitment, initiative, understanding and motivation etc)

  • Satisfied customers
    Repeating customers
    Customers are your marketing tool free of charge!! Use them.

  • Most important. You will increase your sales. Repeating business and word of mouth testaments will add to the growth of your company.

WHICH SUBJECTS WILL BE DEALT WITH?

  • The benefits (financial impact) of excellent service
    Customer service, Internal and External Customers
    Attitude of the staff toward customers
    Understanding the customer (Nationality etc)
    Why customers service is important
    Listening Skills
    Angry customers
    How to deal with complaints
    Know your product
    Grooming